Our Mission Statement
Osborne Automotive is a Trusted Service business. As part of this strategy we beat the automotive industry by focusing on strong relationships, flexibility, response times, a unique customer experience illustrated in full scope service offerings, a unique 24/7 emergency service for trucks and a mobile truck service allowing us to come to our clients providing the best customer service anywhere. We place the customer at the centre of what we do and offer frank advice. Our team are genuinely committed, work with strong honesty and integrity and demonstrate a positive attitude through our “can do” attitude to caring for our customers’ unique requirements making our brand on of the top brands in our industry.
Our Scale of Operations
Osborne Automotive is a thriving business and has achieved an impressive growth performance over the past 5 years. The scale of its operations now incorporates both cars and trucks serving the region around Carrum Downs (Melbourne’s South East for regular servicing of cars and trucks; state of Victoria for emergency truck services). Cars are serviced out of a fully maximized workshop in Carrum Downs (two factories next to each other) whereas trucks are serviced out of a mix of mobile trucks (throughout Melbourne’s South East) and onsite work in the Carrum Downs workshop. We offer diagnostic services, regular servicing, tyre and wheel services, window tints, hydraulic hose repairs, batteries, alternator/ start motor repairs, carbon clean and engine and transmission services and the list continues to grow. We are well known for our one stop truck service (incl. round the clock emergency services), strong fleet maintenance for both cars and trucks. Our success is a credit to the integrity, consistency in execution and strong commitment to every customer that have been the core of our company values.
Our Quality Position
Our team is clear about the fact we offer both truck and car servicing, our thorough approach (resulting in few comebacks), our detailed technical knowledge and that we genuinely care. Therefore the team can easily describe why our customers prefer to buy from us over our opposition.